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It is critically important that you understand the details of your tax resolution.
This can be scary stuff. The fear and uncertainty can make people more vulnerable to scam artists. So, it is important to make sure the person you hire to help you has both experience succeeding, and a reputation for high integrity.
It is essential that the people you trust to resolve your problems take the time to understand the specifics of the case, and explain how the possible resolutions may impact you.